FREQUENTLY ASKED QUESTIONS

We’ve made some changes to our delivery policy so we can keep giving you the best flowers and gifts, just the way you like them. While we no longer offer free delivery, we’ve kept our prices friendly so you can still enjoy beautiful bunches and thoughtful gifts without stretching your budget. Our goal is to make every Happy Bunch experience special, and delivering your order fresh and with care is a big part of that.

We’re here to brighten your days, 7 days a week, 365 days a year—including public holidays! You can choose from three delivery slots:

• 9am-1pm
• 1pm-6pm
• 6pm-9pm

Order before 5pm for same-day delivery (3pm on Sundays), and we'll make sure your Happy Bunch arrives fresh and on time. While we can't guarantee specific delivery times within these slots, we always do our best to get your flowers and gifts to you as quickly as possible.

If you need your Happy Bunch at a specific time, you can choose our self-pickup service at our workshop in Bandar Sunway or opt for Grab. This way, you can get your bunch exactly when you need it.

Need flowers in a hurry? We’ve got you covered! Just place your order before 5pm, and we’ll deliver your Happy Bunch on the same day. Choose from our three delivery slots—9am-1pm, 1pm-6pm, or 6pm-9pm—and we’ll make sure your bunch arrives fresh and on time. We’re all about making your day brighter, so whether it’s a last-minute gift or a spontaneous gesture, we’re here to help you make it happen.

We know timing can be important, and while we can’t guarantee an exact delivery time, we offer three convenient slots—9am-1pm, 1pm-6pm, or 6pm-9pm—to make sure your Happy Bunch arrives as fresh and timely as possible.

If you need your bunch at a specific time, you can use our self-pickup option at our Bandar Sunway workshop or arrange for Grab to pick up and deliver your order exactly when you need it. We’re here to help make sure your flowers and gifts fit perfectly into your plans!

For our 9am-1pm delivery slot, please place your order at least one day in advance. This helps us ensure your Happy Bunch is prepared and delivered fresh right on time.

For our other slots, you can order the same day:

• 1pm-6pm: Order before 3pm on same day
• 6pm-9pm: Order before 5pm on same day

We’re here to make sure your flowers and gifts arrive just when you need them!

If your delivery address is outside our usual delivery areas, don’t worry! You can still enjoy your Happy Bunch by choosing our self-pickup option. Simply arrange for Lalamove, GrabExpress, GoGet, or another delivery service to pick up your order from our Bandar Sunway workshop and deliver it to your location.

We want to make sure you can enjoy our beautiful flowers and gifts no matter where you are!

Absolutely! We can deliver to hospitals, hotels, restaurants, and more, as long as they’re within our delivery areas. To help us ensure a smooth and timely delivery, please provide detailed location information:

• Hotels: Include the booking number, guest name (if applicable), and room number. Let the hotel reception know about your delivery so we can drop it off at the front desk.
• Restaurants: Provide the reservation number and/or name. Inform the restaurant in advance so the staff is ready to receive your order.
• Hospitals: Give us the patient’s name, ward, and room number.

With these details, we’ll make sure your Happy Bunch arrives just where it’s needed!

Yes, providing the recipient’s contact number and full delivery address is essential for a smooth delivery. Here’s why:

• Contact Number: A mobile number is best as it allows us to reach out to the recipient or provide updates about the delivery. Please ensure the number is complete before finalizing your order.
• Full Address: The more details you provide, such as unit number, floor number, building name, and company name, the easier it is for us to deliver your Happy Bunch accurately and on time.

These details help us ensure that your flowers and gifts reach the right place without any hiccups!

We always aim to deliver your Happy Bunch directly to the recipient for the best experience. If the recipient isn’t available at the time of delivery, we’ll leave the order with someone who can help, such as a colleague, family member, friend, receptionist, or security guard.

We’ll do our best to ensure your gift reaches the right hands in a timely and professional manner. If you have any special delivery instructions or requests, just let us know in the delivery instructions box when you place your order, and we’ll do our best to accommodate them.

If your recipient isn’t available when we arrive, we’ll do our best to find a safe and secure place for the delivery, such as with a colleague, family member, friend, receptionist, or security guard. For houses, we might leave the order behind the gate, and for condos, we may leave it behind the grille—wherever it’s safe and allowed.

We understand how important it is for your gift to reach its destination smoothly, so we recommend letting your recipient know about the delivery and ensuring someone is there to receive it. Please note that we can only attempt delivery once, so it’s important to make arrangements for someone to be available.

If needed, we can arrange for redelivery for a small fee. Feel free to add any special instructions or requests in the delivery instructions box when you place your order, and we’ll do our best to accommodate them.

Absolutely! If your recipient isn’t at the original address, we can reroute the Happy Bunch to a new address within our delivery area. Just let us know as soon as possible, and we’ll make the switch for a small rerouting fee of RM15.

We’re here to make sure your gift gets to the right place, so don’t hesitate to reach out if you need to change the delivery address!

If your order isn’t delivered, don’t worry—we’re here to help! We’ll do our best to reach out and sort things out, whether it’s a mix-up with the address or contact details.

In rare cases where we can’t confirm the delivery details, we may need to stop the delivery and consider it undelivered. But this is uncommon when we have the right information.

If you need us to try again, we can arrange redelivery for a small fee. Just let us know, and we’ll get it sorted!

Once your Happy Bunch is on its way to spreading joy, you’ll get a notification via email to let you know it’s been delivered. This way, you can relax knowing your recipient is enjoying their special delivery!

If you have any questions or need a hand with anything, feel free to reach out to us. We’re always here to help!

Absolutely! You can pick up your Happy Bunch from our workshop in Bandar Sunway. Just select the pick-up option during checkout and let us know when you’d like to swing by. We’ll have your order ready and waiting for you!

Right now, we’re focused on delivering within Klang Valley. But we’re always excited about the idea of spreading our Happy Bunch love even further! If you have a specific area in mind, let us know, and we’ll keep it in mind as we explore new delivery options in the future.

Our Signature Collection is where it all began—our beloved burlap-wrapped bunches. Each arrangement is crafted with care, using a beautiful mix of flowers wrapped in eco-friendly burlap. We design these bunches based on colors that express different emotions, making it easy to find the perfect bunch for any feeling or occasion. Available in small, medium, and large sizes, our Signature Collection is all about simple, thoughtful gestures that bring a touch of Happy Bunch’s warmth and charm.

The Fav Collection features our favorite, simple blooms like roses, carnations, lilies, rose poms, and sunflowers, all wrapped in eco-friendly honeycomb paper. These beautiful and minimalist arrangements come in three sizes—small, medium, and large—making it easy to find the perfect fit for any occasion. Whether you’re celebrating or just spreading a little joy, the Fav Collection has you covered!

The HB Home Series lets you unleash your inner florist and create something truly unique! Choose from a selection of loose flowers to mix and match or bundle them together to make your own beautiful bouquet at home. It’s all about having fun and adding a personal touch to your floral arrangements!

The Bunch of the Week is our weekly floral surprise, lovingly curated by our team! Each Monday morning, we reveal a fresh, seasonal bunch on our website, Facebook, and Instagram. If you order for a future week, we’ll send you the new design for that week. These special bunches are available for a limited time, so make sure to snag yours early and enjoy a delightful floral treat!

At the moment, we don’t offer custom bouquets, but we’ve got a range of beautiful designs on our website for you to choose from based on your delivery date. Each bunch is thoughtfully crafted by our team to make sure you get something special. We hope you’ll find something you love!

We’re always updating our flower designs to bring you something fresh and exciting! Unfortunately, we can’t recreate past bunches on demand. But don’t worry—there are plenty of gorgeous new designs to explore on our website. We’re sure you’ll find something you’ll love just as much!

Our flowers come in all sorts of shapes, sizes, and stages of bloom, so each bunch can turn out a bit unique. Our talented team does their best to match the pictures you see on our website and social media, but each arrangement gets its own special touch. Rest assured, the number of stalks will be similar, and every bunch is crafted with the same care, love, and attention to detail. We hope you’ll enjoy the little surprises in each beautiful arrangement!

Taking care of your fresh flowers is easy and will help them stay beautiful for longer! Here’s how:

1. Unwrap the bunch from its wrapping.
2. Trim the bottom of the stems at a slant.
3. Place them in a vase with clean water.
4. Keep them away from heat and direct sunlight.

Try to do this as soon as you can after receiving your flowers—they might be a bit thirsty from their journey. It’s a great idea to trim the stems and refresh the water daily to keep your blooms looking fresh and lovely. Enjoy your gorgeous flowers!

Oh no, we’re sorry to hear that! Please reach out to our Customer Service team at hello@happybunch.com.my within 24 hours with some photos of the flowers so we can take a closer look. In the meantime, unwrap the bunch and pop them in a vase with clean water. This will help rehydrate them, as they might be a bit thirsty from their journey. Keep them in a cool spot and away from direct sunlight. We’ll do our best to make things right and get your flowers looking their best!

We’re so glad you’re enjoying your Happy Bunch! If you’re curious about who sent it, just reach out to us with your order number found on the card. Sometimes senders forget to sign off, so we’ll check with them to see if they’re okay with revealing their identity. If they prefer to stay anonymous, we’ll respect their privacy. We’ll do our best to help you find out, but please understand that sometimes the sender might want to keep it a secret!

Yes, you can! Adding a personal touch to your gift is easy. During checkout, you'll find a space to write your message, and we’ll include it with your gift box. Plus, you can choose from a variety of greeting cards to match the occasion, making your gift even more special. Whether it’s a sweet note, a heartfelt message, or just a simple “thinking of you,” we’ll make sure it’s delivered along with your gift. 🌸📦💌

Our gift boxes come pre-curated with thoughtful items that are carefully selected to make the perfect bundle, so we're unable to make changes to the contents. However, you can always add extra items like flowers, plants, ice cream, or cake to your order if you want to make it even more special! 🌸📦

Here’s how to place an order:

1. Visit our website and browse our selection of flowers, gift boxes, and more.
2. Add your favorite items to your cart.
3. Select delivery date and time.
4. Choose from a variety of greeting cards and add a personal message.
5. Fill in the delivery details at checkout.
6. Pay securely online.

Mix and match with flowers, plants, ice cream, or cakes! If you need help, we're just a message away! 🌸🎁🍦

Any language! Your messages can be in English, Malay, Chinese characters, or Tamil script. Emojis and emoticons may be included as well!

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, please check your spam/junk folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you have any further queries about this, please do not hesitate to reach out to us via the Contact Us form or drop us an email to hello@happybunch.com.my.

If you need a message, address or delivery date changed, please contact us us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

You may reach us at hello@happybunch.com.my, DM us on FB, IG or WhatsApp us at +60123700839.

If you would like to cancel your order, please drop us an email at hello@happybunch.com.my with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, please note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

Please drop us a message at hello@happybunch.com.my and we will get back to you soonest!

We’re always excited to share our latest promotions with you! If you made a purchase before a new promotion started, unfortunately, we’re not able to retroactively apply the discount to past orders. However, keep an eye on our website and social media for upcoming deals and promotions—you won’t want to miss them! 🎉 If you have any questions or need assistance, feel free to reach out to us. We’re here to help! 🌸

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as GrabPay, TouchNGo and Boost.

This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

Please contact us and we will assist you further from there.

Unfortunately, we do not accept American Express (AMEX) for payments in Malaysia. Please choose from our other payment options at checkout. If you need any assistance, feel free to reach out to us. We’re here to help! 💳🌸

No, you don’t have to register for an account to place an order. You can choose to check out as a guest if you prefer. However, creating an account or logging in via Facebook or Google can make future orders easier and faster. Plus, you'll be able to track your orders and save your details for next time! 🌟🛒 If you need any help, just let us know!

You may change your account details after you’ve logged into your account here. You may change your details after you've logged in.

We’re currently revamping our Happy Points program and have temporarily disabled it. Stay tuned for updates—we’ll be back with exciting changes soon! If you have any questions or need assistance, feel free to reach out to us. 🌟

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Please note that having an account with us will make placing your future orders more convenient!

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.

The Happy Points reward program is our little token of appreciation to you. No contests, no catch, no strings attached. For more information, please login to your account and refer to your Happy Points page in the members area.

You may create a new account with us or login via your Facebook or Google account here, if it’s your first time. Alternatively, you may opt for guest check out. Please note that having an account with us will make placing your future orders more convenient!

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

After you’ve logged into your account here, you can view your available coupon codes on the Coupons page.

The Happy Points reward program is our little token of appreciation to you. No contests, no catch, no strings attached. For more information, please login to your account and refer to your Happy Points page in the members area.